The Client(s) is liable to claim for a refund in a case where:
a) Express One Stop Immigration has agreed that the company is satisfied to submit the client’s case after which the client’s case is returned with a negative decision
b) Given wrong and untruthful advice with regards to his/her application/case resulting in a negative decision
c) Unable to get Visa/Migration due to the company’s misguidance
Please note that a client will not be issued a refund should the client wish to end their agreement with the company before the time of Express One Stop Immigration submitting the clients Immigration and or Visa application. A refund will only be issued once the relevant Governing body has provided a negative decision on the client’s case. The refunds will be processed on to the original mode of payment.
17. Payment Confirmation
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.